Customer Care

Customer Care 

If you need help placing an order, tracking your delivery or arranging an exchange, we’re here to help.

Email us at

Payment Methods

We accept Visa, MasterCard and American Express cards.

You can also choose to pay with PayPal or Afterpay. When selecting either option at checkout, you will be directed to the PayPal or Afterpay site to complete your purchase before returning to Patricia Govea Collection page.

Payment is only debited from your card at the time of dispatch.

Tracking Your Order

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. 

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.


Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.

You have 28 days from receiving your order to:

  • Create your exchange or return in your Patricia Govea Collection account
  • Send your purchase back to us

Items must be returned to us unused with all Patricia Govea Collection tags and  labels still attached. Returns that do not meet our policy will be sent back to you.

Need A Different Size?

There’s no cost to exchange your purchase, although if you’re based outside the US, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.